Return Policy
We stand behind the quality of our furniture and want you to be completely satisfied with your purchase.
Our Return & Exchange Guidelines
Damage Claims & Wrong Item Policy
Your satisfaction is our priority. If your item arrives damaged or you receive the wrong product, we will make it right quickly and efficiently.
If your furniture arrives with damage:
- 1. Document the damage with photos from multiple angles
- 2. Contact us within 48 hours of delivery
- 3. Do not discard any packaging or damaged parts
- 4. We will arrange for inspection, repair, or replacement
Note: Minor manufacturing variations in wood grain, color, or texture are not considered damage.
If you receive an incorrect item:
- 1. Contact us immediately upon discovery
- 2. Provide your order number and details of the incorrect item
- 3. We will arrange pickup of the wrong item at our expense
- 4. Your correct item will be expedited at no additional charge
Non-Returnable Items
For health and safety reasons, the following items cannot be returned unless defective:
- Mattresses and mattress toppers
- Custom orders and made-to-measure items
- Clearance or final sale items
- Assembled furniture (unless defective)
- Personalized or monogrammed items
Return Process
To initiate a return, please follow these steps:
- Step 1: Contact Customer Support
Reach out within the return period to receive a Return Authorization Number
- Step 2: Repackage Item
Use original packaging and include all parts, hardware, and documentation
- Step 3: Refund Processing
Refunds are issued to the original payment method within 7-10 business days after inspection
Note: Return shipping costs are the customer's responsibility unless the return is due to our error.
Need Help With a Return?
Our customer support team is here to assist you
- Hours
Monday-Friday: 8am-8pm EST | Saturday: 9am-5pm EST
Before Contacting Us:
Please have your order number, product details, and photos of any damage ready.
Warranty Information
All our furniture comes with a manufacturer's warranty against defects in materials and workmanship. Warranty periods vary by product category.
Warranty details are included with your product documentation. Damage from misuse, accidents, or normal wear and tear is not covered.
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